Contact Us During Conversion

We’re Here for You

You may contact us for support during the conversion using the information below. After conversion, when the plan is active in the PlanPremier®-TPA platform, different resources will provide ongoing support.

By Telephone

An implementation coordinator is assigned to support the sponsor throughout the conversion.

  1. Please call your implementation coordinator using the direct extension provided by American Funds.
  2. If you have not yet received your implementation coordinator’s contact information, please contact your financial professional.
  3. Although the implementation coordinator is your primary contact during the conversion process, you may contact American Funds with general inquiries by calling (877) 872-5159 from 8:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday.


By Email

Email inquiries can be sent to rpservices@capitalgroup.com. When sending email, please include your American Funds plan ID number on all correspondence to help us identify your plan, route your message to your implementation coordinator and respond in a timely manner.

Questions? Contact us

During conversion

After conversion

Plan setup

Adding funds

TPA plan provision summary

Plan installation kit

Preparation

Verify participant data

Payroll processing options

Completion

Beneficiary tracking options

Demos & tutorials

Demonstration websites

About PlanPremier-TPA

Advantages & enhancements

Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
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On or around July 1, 2024, American Funds Distributors, Inc. will be renamed Capital Client Group, Inc.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.