Contact Us After Conversion

Still Here for You

Once the retirement plan has been converted to PlanPremier®-TPA, the implementation coordinator will no longer be your contact for questions and support.

Instead, a variety of support resources will be available, offering a range of assistance based on your role:

Ongoing Service Resources

For assistance with plan or account information:

Plan Sponsors, Financial Professionals and TPAs

Call: (877) 872-5159
Available 8:00 AM to 7:00 PM, ET, Monday — Friday

Email: rpservices@capitalgroup.com
Please include your American Funds plan ID on all email correspondence to help us identify your plan.

Plan Service Center/PartnerLink® website:
www.planadmin.americanfunds.com

Participants

Call: (800) 204-3731
Available 8:00 AM to 10:00 PM ET, Monday — Friday
9:00 AM to 5:30 PM ET, Saturdays
Voice response system available 24 hours a day

Participant website:
www.myretirement.americanfunds.com

Support Contact Sheets

For more details, and for future reference, print or save any of these contact sheets:

Plan Sponsors contact sheet (PDF)

Financial Professionals (and Participants) contact sheet (PDF)

Third-Party Administrators (and Participants) contact sheet (PDF)

Questions? Contact us

During conversion

After conversion

Plan setup

Adding funds

TPA plan provision summary

Plan installation kit

Preparation

Verify participant data

Payroll processing options

Completion

Beneficiary tracking options

Demos & tutorials

Demonstration websites

About PlanPremier-TPA

Advantages & enhancements

Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
Use of this website is intended for U.S. residents only. Use of this website and materials is also subject to approval by your home office.
On or around July 1, 2024, American Funds Distributors, Inc. will be renamed Capital Client Group, Inc.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.