Updates to account activity email notifications

ARTICLE TAKEAWAYS

  • Account activity email notifications will be updated with a new layout
  • Client data will be removed for security purposes
  • The emails will be sent from a new Capital Group sender email address with a new subject line
  • Review a sample of the updated email you’ll soon receive

 

As part of the enhancements to Client Accounts, we’re also updating your account activity email notifications. Here are the changes you can expect:

  • A new layout, making the emails shorter and more streamlined 
  • Removal of client data, for security purposes 
  • Sent from Capital Group Account Activity Updates at Capital_Group_Account_Activity_Updates@service.capitalgroup.com
  • A new subject line starting with “Your daily/weekly account activity notifications” (depending on the frequency you’ve selected)
     

Here’s a sample of the updated email you’ll soon receive, which is for illustrative purposes only. Keep in mind that notifications will depend on the activity in your book of business.

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Related content

Coming soon: Client Accounts updates
Client Accounts updates FAQ

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