We recognize that your investment and technology needs continue to evolve, so we’re enhancing the part of the website where you log in to access your account, check your balance, make account updates and complete transactions.
On a future visit, you’ll be automatically prompted to create new login credentials to access the new experience, even if you’ve accessed your account online in the past.
Once you log in to your account, you’ll notice an updated design. For details on additional updates, visit New features/benefits.
The new experience is rolling out to investors in phases over the coming months. For the latest information, visit Coming soon: Your new online account experience regularly.
No. While enhancements are being made to the part of the website where you access your account(s), you can still reach us by phone, fax or mail. Additionally, your financial professional remains available to provide support and assistance with your account(s).
The new experience will have:
Increased account security: Additional layers of security will include 2-step verification options and new account notifications whenever there’s activity on your account
Improved design and layout: Intuitive navigation will help you quickly locate your account balance and returns, your financial professional’s contact information and more
Enhanced functionality: A streamlined user experience will make it easy to complete investments, exchanges and withdrawals and to make updates to your automatic transactions
Yes. To enhance the security of your account(s), when you register your account online, you’ll be able to request 2-step verification each time you log in. Two-step verification helps to protect your account and identity by requiring a one-time passcode when you log in.
Yes. Depending on your notification preferences, your new account experience will provide you with new notifications regarding activity on your account. They will be updated with a new layout and will also start to come from Capital Group Account Notifications at Capital_Group_Account_Notifications@service.capitalgroup.com with a subject line that starts with “Account alert,” so you can easily identify them in your inbox. Visit Updates to email notifications to review a sample of the updated emails.
You’ll still access our homepage at www.capitalgroup.com/individual and select Log In. On a future visit, you’ll be automatically prompted to create new login credentials to access the new experience, even if you’ve accessed your account online in the past. If you have the current login page saved as a bookmark, you should update it once you’ve transitioned.
Yes. On a future visit, once you enter your user name and password, you’ll be automatically prompted to create new login credentials to access the updated experience.
If you can’t remember your user name, contact us. If you never created one, log in now to create one so you’re ready to log in to the new experience when it’s time.
If you don’t know your password, you can reset it now. If you use a password manager, be sure it’s up-to-date with your credentials.
Additionally, secondary owners on some account types will be able to create their own login credentials to access their account(s) online.
Generally, you will be able to use the same user name. Your password will need to meet our website’s updated password requirements.
Yes. Your third-party applications, websites or services will be temporarily disconnected from your account(s) until you transition to the updated experience and create new login credentials. Once you’ve created new login credentials, you’ll be able to reconnect your account(s). Additionally, if you use a password manager, be sure to update it with your new credentials once you’ve transitioned.