Account security

Concerned about account security?

We’re here to help when you need us most.

Check your account

If you suspect any fraudulent activity, you can review your account transactions by logging in to your account.

Don't click it

If you receive an email that seems suspicious or unfamiliar, don’t click any links in the email.

Call us

Contact us immediately if you suspect fraudulent activity.

For your security, Capital Group will never ask you to provide personal or account information via text or email.

Protect your account in 3 easy steps

  1. Change your password frequently in your account in Profile and Settings
  2. Keep your account and contact information up-to-date
  3. Sign up for paperless delivery of your account documents


How Capital Group protects you

We are committed to account security. Our robust security program and infrastructure include a team of cybersecurity and risk management professionals to help monitor and protect your personal information 24/7. As part of our security system, we:

  • Use encryption to secure your data

  • Mask confidential information

  • Display your last login information

  • Enforce website timeouts 

  • Actively monitor threats

  • Provide ongoing associate education

  • Regularly refine and update security features

  • Challenge unrecognized devices 

We review each report of unauthorized access thoroughly, file appropriate notices with law enforcement agencies and, in the event of a financial loss, we assess the facts and circumstances for potential reimbursement to your account. Additionally, we use a variety of controls to detect and prevent unauthorized access to our network and sensitive information. Our cybersecurity response program fulfills the requirements of federal and state laws and includes appropriate notifications to investors and financial professionals when warranted.

Register for an online account

As soon as possible, set up your online account access with a custom password to help keep your account secure.


Fraud protection and awareness

Keep your information secure by learning how to spot common types of fraud and ways to protect your information.


Contact us

Have questions? We're here to help.

Contact us 8:00 a.m. to 7:00 p.m. ET, Monday through Friday.

All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
Use of this website is intended for U.S. residents only.