Privacy Policy

Privacy — frequently asked questions

At Capital Group, home of American Funds, one of our core principles is placing the interests of fund shareholders and clients first. This principle dictates many of our business practices, including our ongoing efforts to preserve and maintain the confidentiality of information shared with us. The following frequently asked questions were intended to help you understand what data we collect, how we use it and the efforts we undertake to safeguard it. If you have any further questions about our data practices, please direct your questions to (800) 421-4225, ext. 61.

What information do we collect?

As part of doing business, we regularly collect personal information. What we collect about an individual, however, may differ depending on your relationship with Capital Group/American Funds. 

If you own shares in the American Funds family of mutual funds or have an account with Capital Group Private Client Services, we may collect and retain certain nonpublic personal information about you, including:

  • Information we receive from you or your financial intermediary, such as your name, address, date of birth, social security number and tax identification number;
  • Information from third-party data services (for example, to update your address when you have moved and demographic and preference information to better understand your investment and service needs);
  • Information, such as account balance and transaction activity (including, to the extent necessary for our servicing your account(s) with us or your investments with third parties); 
  • Information related to your relationship with us (for example, information received through application forms, your current and previous investments, investment preferences, communications regarding your investment, as well as any information, data or record that relates to services we may provide); 
  • Information collected from you online, information provided by you and data gathered from your activity and location. (For example, we may use cookies and web beacons to collect device and browser information, such as your IP address, so we can help verify your identity when accessing our web site, know your online preferences and viewing behaviors and can recognize you and your devices.) 

If you do business with Capital Group or its affiliates, we may collect and retain certain public and nonpublic personal information about you; including:

  • Your contact and identification information, such as name, company, work and personal address, phone numbers, date of birth and representative identification number;
  • Information regarding your business, such as assets under management, types of assets, customer profiles, areas of interest, preferences and coverage;
  • Information from third-party data services (for example, information about your business, assets under management, preferences, business interests);
  • Information collected from you online, information provided by you and data gathered from your activity and location. (For example, we may use cookies and web beacons to collect device and browser information, such as your IP address, so we know your online preferences and viewing behaviors, and can recognize you and your devices).

If you are an applicant, employee or contractor, we may collect and retain certain nonpublic information about you, including:

  • Information we received directly from you such as your name, address, personal email address, phone numbers, date of birth, race, sex, ethnicity, social security number, fingerprints, prior employment history, education, skills and references, emergency contact information and banking information;
  • Information we received from third parties such as confirmation of employment and educational history and criminal records;
  • Information we receive to administer benefits under our employee benefit programs, such as health benefits, short- and long-term disability benefits, life insurance benefits and retirement benefits. 

In all instances, our effort is to collect only the information we need to comply with the law, administer our pay and benefits programs and effectively run our business and for business purposes as described below. We occasionally disclose nonpublic personal information about you to affiliates and non-affiliates as permitted by law. We also may share your information with third parties who assist us with administering our pay and benefits programs and who help us to benchmark our employment practices, pay and benefits programs so that we can ensure we are providing premiere health, welfare and compensation programs to our associates. 

How do we use the information we collect?

In all instances, our effort is to collect only the information we need to provide you better products and services and to ensure we are offering you the products and services that best suit your business and investment needs. This includes using information to verify your identity when you contact us in order to protect your confidential information. If you do business with us, we will collect only the information we need to conduct our business.

We may also use your personal information for internal business purposes, which include: 

  • To provide the information, product or service requested by the individual or as reasonably expected given the context in which with the personal information was collected (such as providing customer service, personalization and preference management, providing product updates and dispute resolution);
  • For identity and credential management, including identity verification and authentication and system and technology administration; 
  • To protect the security and integrity of systems, networks, applications and data, including detecting, analyzing and resolving security threats, and collaborating with cybersecurity centers, consortia and law enforcement about imminent threats; 
  • For fraud detection and prevention; 
  • For legal and regulatory compliance, including all uses and disclosures of personal information that are required by law or as reasonably needed for compliance with company policies and procedures, such as anti-money laundering programs, security and incident response programs, intellectual property protection programs, and corporate ethics and compliance programs; 
  • For corporate audit, analysis and reporting 
  • To manage and enforce our contracts and to protect against injury, theft, legal liability, fraud or abuse and to protect people or property, including physical security programs;
  • To de-identify the data or create aggregated datasets, such as for consolidating reporting, research or analytics;
  • For business continuity and disaster recovery purposes, including making backup tapes. 

Do we share your information with third parties?

We occasionally disclose nonpublic personal information about you to affiliates and non-affiliates as permitted by law. Some instances when we may have shared information include:

  • Disclosing information to a third party in order to process account transactions that our shareholders and clients request and authorize;
  • Sharing information with companies related to us or to trusted third parties, as permitted by law, to make you aware of new funds, products or other services we offer;
  • Sharing information with companies that provide services essential to the day-to-day running of our business, such as mailing prospectuses and assisting with advisor meetings and materials.

As a general rule, when personally identifiable financial information is shared with third parties, they are not permitted to use this information for any purpose other than to assist our servicing of our shareholder and client accounts, to assist us in providing superior services and products or as permitted by law. However, we do participate in consortiums that assist us and other investment advisors to better understand the financial advisors who we serve and to ensure we are providing them with services and information targeted to their specific business needs. In addition, we may use data collected to customize advertisements on other sites as you browse the Web. We may supplement the information we collect with information from other sources in order to enhance advertisements. 

We participate in the Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance (DAA). As part of this service, our website and any online advertisements from us are generally delivered with icons that help consumers understand how data about them is being used and provides choices for consumers who want more control and an ability to opt out of such behavioral (targeted) advertising.

Please click on the DAA icon or the icon in any targeted advertisements to opt out if you do not want your browsing behavior used for online behavior advertising purposes. In addition, we participate in the Adobe Experience Cloud Device Co-op to better understand your multiplatform usage of certain websites and Capital Group apps and to deliver tailored promotions. Learn more about how Adobe does this and how you may opt out of this program.

Do we sell your information?

We do not directly sell any personal information. However, if you live in California, some of our activities may be considered a sale of data for purposes of the California Consumer Privacy Act (CCPA). For example, our participation in consortiums that assist us in providing improved products and services to financial advisors may be considered a sale of data when we share information regarding individual financial professionals to the consortium. Our participation in behavioral advertising also falls under the broad definition of sale under the CCPA. For this reason, we have placed a link on our websites for California residents that gives them the opportunity to opt out of any of these services should they choose to do so. In addition, any visitor to our websites can use the DAA online behavioral advertising icon to opt out of having their browsing behavior used for online behavior advertising purposes.

How do we protect your information?

At Capital Group, we are committed to the protection of the information we collect about our investors, clients and business partners. Our robust security program and infrastructure includes a team of cybersecurity and risk management professionals to help monitor and protect your personal information around the clock. We use a variety of controls to detect and prevent unauthorized access to our network and sensitive information. Our cybersecurity response program fulfills the requirements of federal and state laws and includes appropriate notifications when warranted. 

As part of our security system, we:

  • Regularly refine and update security features. We review industry security standards and perform system testing to ensure we’re using the most up-to-date techniques and technologies.
  • Actively monitor threats. We communicate with financial industry security groups and government agencies to monitor the threat landscape.
  • Educate employees. Our associates receive ongoing security training, such as how to handle sensitive data.

In addition, our websites for customer and broker access have safeguards in place that are consistent with or exceed industry standards to detect and prevent unauthorized access attempts. The controls surrounding our shareholder servicing system, which includes computer systems, are examined and tested at least annually by an independent auditing firm. In addition, we are regulated by the Securities and Exchange Commission which performs routine examinations periodically.

Do we have a process to notify you if your information is improperly accessed by third parties?

Yes, pursuant to various state and federal laws, we will notify individuals of any unauthorized release of sensitive personal data such as social security numbers and account information.

Do we comply with the California Consumer Privacy Act (CCPA) and other state laws?

Yes. We comply with both state and federal laws that relate to privacy including the Graham Leach Bliley Act and the California Consumer Privacy Act. We collect data from California residents and have implemented processes to comply with the CCPA. For more information about consumer rights under the CCPA see our California Notice of Consumer Privacy Rights.

Do we comply with the General Data Protection Regulation (GDPR)?

Similarly, as we have operations and employees in the European Union, we have implemented processes to comply with GDPR. We also comply with the other privacy laws that govern our operations abroad and in Canada.

Where can you get more information on how to protect your personal information?

Visit these government websites to learn more about consumer privacy resources: 
www.oag.ca.gov/privacy/consumer-privacy-resources
www.ftc.gov/

Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
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