Account activity email notifications

ARTICLE TAKEAWAYS

  • What are account activity email notifications and how they help keep you informed
  • What types of notifications are available
  • Review a sample of the email and how to sign up

Stay informed with account activity email notifications

Receive a daily or weekly summary of the activity in your clients’ accounts — delivered straight to your inbox. You choose the frequency and the types of notifications (refer to list below) that matter most to you. Review a sample email here.

Ready to sign up? Just go to Account Activity Notifications in your Communications Preferences.

Types of notifications

Transaction notifications:

  • One-time transactions (withdrawals, investments, exchanges and rebalances)
  • Automatic transactions
  • Dividends and capital gains


Note: You can decide the minimum dollar amount you’d like to be notified about and if you’d like to include automatic transactions, dividends and capital gains.

Account notifications:

  • Accounts moved to your book of business (the previous financial professional will not receive a notification)
  • Accounts with undeliverable mail
  • Accounts with undeliverable mail reminder (when over 4 months)
  • Accounts with an unmet statement of intention expiring soon
  • Addresses updated
  • Automatic options added, updated or deleted
  • Automatic withdrawal plans scheduled to end soon
  • Automatic withdrawal plans that will deplete the account within 3 months
  • New accounts established
  • Outstanding uncashed checks (check issued from a client’s account has remained uncashed for more than 5 weeks)
  • Transfer of assets (TOA) requests received from resigning trustee
  • TOA requests submitted to resigning trustee
  • TOA requests outstanding for at least 30 days (and the resigning trustee has not responded)

Contact us

Have questions or need additional support?
Contact us 8:00 a.m. to 7:00 p.m. ET, Monday through Friday.

For financial professionals only. Not for use with the public.

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Use of this website is intended for U.S. residents only.

The guidelines and procedures provided in the Account Resource Center may not apply to networked accounts or accounts not directly held by American Funds. The guidelines and procedures provided also apply only to those retirement accounts or Coverdell ESAs invested in American Funds with Capital Bank and Trust Company (CB&T) as custodian. The guidelines and procedures provided in the Account Resource Center do not apply to plans held in our retirement plan solutions — PlanPremier, PlanPremier-TPA or RecordkeeperDirect. Information on the Account Resource Center may change periodically, and previously printed information may not be current. Please refer to capitalgroup.com for the most current information available.

Financial professionals should always contact their back office to determine if there are any restrictions on the use of American Funds products, tools, services, websites and literature.