How to protect yourself

Keep your computer secure Capital Group will never send you an email asking you to provide personal identifying information, like a Social Security number.  We'll also never contact you and ask you to share your password or the security code you received to access your accounts online.

  • Use click caution — be cautious about clicking on links, especially emails
  • Avoid public computers and Wi-Fi — only use known, secure/trusted networks to access financial and other sensitive personal information online
  • Take the upgrade — use the latest operating system available for your computers and devices by promptly responding to software updates

Don’t assume it’s real — professional-looking websites, advertisements, social media profiles or social media posts don’t always mean that an investment opportunity is real. Scammers use the names of well-known brands and even individuals to make their scams appear legitimate. You can check whether the firm you are dealing with is registered with applicable regulators and/or has the same address/contact details.

Search for the financial firm’s official website — the website will house useful information like official office locations and open jobs.

Don’t be rushed or pressured into decisions — real financial organizations will not pressure you to invest urgently.

Always seek trusted, independent financial advice before investing — particularly when promised returns that sound too good to be true.

Stay in control — be suspicious of uninvited investment offers, especially those made through cold contacts. If you’re thinking about making an investment, get independent financial advice and thoroughly research the company first.

Check out warnings — Regulators often maintain lists of unauthorized/suspected scam firms that you should avoid. Check to see if there is any warning about the firm in question.

What is identity theft?

Identity theft usually involves using someone’s personal information — user name, password, Social Security number, driver's license or financial account information — to commit fraud or other crimes.

Identity thieves can obtain information in several ways, such as:

  • Going through your trash
  • By stealing mail, purses and other personal items
  • By copying credit card or other information during a transaction
  • Through phishing attacks
  • By submitting false address changes

Safeguard your personal information

Credit monitoring services

Monitor your credit through Equifax, Experian or Transunion. If you notice any unauthorized activity, immediately contact the monitoring service company.

Protect your Social Security number

Store your Social Security card in a safe place and avoid giving this number to others.

Carefully review all confirmations and statements

Open and review account confirmations to ensure you made or authorized account changes or password updates.

Shred or securely store documents

Physical documents containing personal or confidential information should be stored in a secure location or destroyed before discarding.

All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.