Capital International Asset Management (Canada), Inc. considers the privacy of the personal information in its control to be of fundamental importance. This Privacy Statement explains the purposes for which we collect, use, share and otherwise process your personal information:
What personal information do we collect?
Personal information, as used in this Privacy Statement, means information about an individual that allows that individual to be identified.
We ask for consent to collect, use or disclose your personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. Where your relationship with us is initiated by your agent, such as a dealer firm or your advisor, we rely on your dealer or advisor to obtain your consent to share your personal information with us.
We only collect personal information that is reasonably necessary for us to provide our products and services to you, to manage our relationship with you or to manage our business operations. If you do not provide the information that we ask for, we may not be able to provide the products or services you have requested or establish and/or maintain a relationship with you.
The personal information we collect about you depends on your dealings with us. If you are a client or otherwise deal with us in your individual capacity, including to invest in our investment funds or as a prospective employee, we collect the following categories of personal information about you:
How do we collect your personal information?
Personal information we collect about you comes either from information that you provide to us or that is otherwise obtained during our relationship with you. We may obtain information when you call or write to us or, if you are an investor, we may obtain information through your financial advisor or, if you have a user profile to log into the financial advisor section of our website, we may collect information related to your use of our website. For clients, associates, or prospective employees, we obtain personal information from you through application processes and forms.
We also obtain personal information from our agents or service providers acting on our behalf, from third parties authorized to provide us with that information, such as agencies used to complete due diligence checks, third parties that provide identity verification services and from third parties who provide services to you, such as your financial advisor. For example, your financial advisor may provide us with your personal information in order to establish a relationship with us. This could include personal and contact details, and identification documents. We may also collect personal information about you through social media, subscription services, sanctions lists, public registers, or other publicly accessible sources.
We will not disclose any personal information except in the limited circumstances set out below. Any personal information disclosed to us will be retained for as long as it is needed to meet any contractual obligations, provide the requested services to you or to comply with applicable legal or regulatory obligations.
We do not generally collect and/or use your sensitive personal information except where required and necessary for compliance with a legal or regulatory obligation, where you have made such information publicly available or where we have obtained your consent.
What do we do with the personal information we collect?
We collect and use your personal information to the extent required to provide our products and services to you as our customer, manage our relationship with you and/or to manage our business operations. What we do with the personal information that we collect depends on your relationship with us and includes:
An automated decision-making process is a process through which a decision is made solely by automated means, without any human involvement. We will only engage in automated decision-making in accordance with applicable laws, where it is necessary to enter, or to perform, a contract with you, or where you have given your explicit consent. If we use automated decision-making, we will provide you with information on the personal information used to make such a decision and you may submit your observations on that decision.
Targeting or Advertising Through Interest-Based Advertising
For information about Interest-Based Advertising and how to opt out, please visit:
When do we disclose and transfer your personal information?
We do not sell any personal information to third parties.
We may disclose or transfer, in confidence, your personal information to third party service providers for services that include the preparation and mailing of client documents on our behalf and for other services such as data processing, information technology, and advertising or marketing services.
We use other Capital Group companies (this means our ultimate holding company and all its subsidiaries), located outside Canada, including the United States and European Union, to manage your entire relationship with us, including servicing any accounts or products with us and maintaining consistent information about you, to manage and assess our risks and business operations and to comply with legal and/or regulatory requirements.
The personal information we share and/or transfer continues to be subject to applicable Canadian laws and the laws of the service providers’ jurisdiction of business. We require our service providers to protect the personal information we entrust to them and only use it for the limited purpose of providing their services to us. You should be aware that as some of our service providers are located outside Canada, your personal information may potentially be accessible to governmental, national security, law enforcement and other regulatory authorities of the foreign jurisdiction in accordance with the laws of the jurisdiction.
We may also share your personal information with other financial institutions and government organizations and, if you invest in our funds, your financial advisor. We only share information that is necessary to provide services to you or to meet our legal and regulatory obligations, such as for tax reporting purposes. We may need to disclose your personal information to our auditors and/or professional advisers to meet our statutory, audit and risk management requirements, to obtain professional advice or to establish, exercise or defend any legal claims, or in response to a legal or regulatory request or requirement. We may also share your personal information with certain government entities in the event we reasonably believe your personal information has been compromised and reporting to such entity may reduce or mitigate the risk of significant harm to you.
How do we protect your personal information?
We maintain appropriate physical, electronic and procedural safeguards to protect your personal information against accidental or unauthorized loss or access. Within Capital Group and among our service providers, we seek to restrict access to personal information to those persons who need it to provide products and services to you. These measures reflect our commitment to maintaining the privacy and confidentiality of your personal information.
How long do we keep your personal information?
We will only keep your personal information for as long as we need it to fulfil the purposes for which it is collected or otherwise processed, including to fulfil our contractual, legal, accounting, tax, or regulatory obligations, or to effectively manage our operations and our relationship with individuals. Where we keep your personal information for compliance with legal and regulatory obligations in accordance with applicable laws, we keep your personal information for the duration required under applicable laws and regulations. These retention periods may be extended if we need to preserve your personal information in connection with litigation, investigations or proceedings.
At the end of the retention period, we will securely dispose of the personal information, in accordance with applicable privacy legislation and Capital International Asset Management's internal policies and procedures.
What are your rights relating to your personal information?
You may have one or more of the following rights under applicable privacy legislation:
Individuals wishing to exercise these rights should contact us as set out below. We will respond to your request within 30 days of receiving it.
You can withdraw your consent for us to use your personal information for marketing purposes by using the unsubscribe option in our electronic communications with you or by contacting us to request that we not use your personal information for this purpose.
How can you contact us?
If you have any questions about this Privacy Statement or want to exercise any of your rights set out above, you can contact us at:
Investors or advisors:
Telephone: (888) 421-5111
What are cookies?
Cookies are small text files that are stored on your device when you visit certain web pages. They can enhance a visitor’s experience when navigating a website and provide valuable feedback such as information regarding a visitor’s page views, downloads and technology preferences. They are commonly downloaded to your computer or mobile device by websites that you visit in order to enable the website to tag your computer/ device and recognize it as you move around the site (and potentially when you return later).
Cookies may be temporary (or “session”) cookies, which are only in use while you visit our website and are deleted when you close your browser, or permanent cookies, which stay on your device’s permanent storage after you leave our website until you delete them manually or your browser deletes them after a period of time.
Cookies that are set by us are called first-party cookies. We also use third-party cookies, which are cookies from a domain different than the domain of the website you are visiting.
How and what cookies do we use?
These cookies are essential for parts of our website to operate. They enable you to move around our website and allow us to recognize you within our website so that we can provide you with the service that you have asked for. These cookies cannot be switched off in our systems, and are not able to track your browsing activity on other websites.
These cookies help us customize our site content based on your preferences. They remember choices you make such as identifying yourself as a particular investor type (Individual or Institutional), your language, the country you visit our website from and any changes you make. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
These cookies collect anonymous information on how you use our website to help us improve areas such as navigation. For example, we use these cookies to help us understand how you arrive at our website, browse or use our website and highlight areas where we can improve. The information stored by these cookies never show personal details from which your identity can be established.
We may use data collected to customize advertisements to you in other sites you browse on the web.
THIRD-PARTY WEBSITE COOKIES
When using our website, you may be directed to other websites for such activities as surveys, for job applications, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.
To manage your cookies you can also use our automated/online tool which is available by clicking located at the bottom right hand side of your screen. Alternatively, please follow the below instructions to manually control your cookies.
The instructions for amending cookies will depend on the operating system and web browser you are using. For instructions on how to accept or reject cookies, consult your browser's 'Help' section. Most recent browsers provide the flexibility to reject all cookies, accept all cookies, or accept cookies only from websites you trust. You'll also find instructions on how to delete any cookies that already exist on your computer. If your current browser does not provide the flexibility you want in setting preferences for cookies, consider downloading a more recent version.
To learn more about what cookies are set up on your computer or mobile device as you browse the web, visit www.allaboutcookies.org.
LinkedIn is owned by a third party unaffiliated with Capital International Asset Management (Canada), Inc. (“CIAM”), an affiliate of Capital Group or its subsidiaries. Our LinkedIn site is governed by LinkedIn’s User Agreement and privacy policies. We encourage you to follow us on LinkedIn and other social media channels and to read our terms as set out below.
Capital International Asset Management (Canada), Inc. (CIAM) is committed to meeting its current and ongoing obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the AODA accessibility standards as well as the Ontario Human Rights Code respecting accessibility and no discrimination based on physical or mental disabilities. CIAM is committed to excellence in serving all clients including people with disabilities. Our Accessibility Policy and Accessible Client Service Policy can be found here. If you wish to provide feedback on the services we provide to people with disabilities, you can call (888) 421-7979.
Questions or comments about your investments in the Capital Group funds should be directed to your financial advisor.