Re-enrollment Can Lead to Better Participant Outcomes | Capital Group

Defined Contribution Investment Perspectives

Why Investment Re-Enrollment Matters

Re-enrollment Can Lead to Better Participant Outcomes

Plan fiduciaries devote significant time and resources to educating participants about the importance of saving for retirement.

Despite this effort and the care that goes into making a well-balanced menu of investment options available to all participants, many participant allocations are at odds with their retirement needs.

In this article, we look at what fiduciaries can do to help participants allocate their investments to achieve better retirement outcomes.

Specifically, we believe plan sponsors should consider an investment re-enrollment, an action that requires little effort from participants and can improve their long-term prospects.

To support our view, we provide four case studies that demonstrate how plan sponsors have successfully re-enrolled participants to help improve their investment allocations.

Toni Brown
Toni Brown Senior Defined Contribution Specialist San Francisco office 30 years of experience (as of 12/31/2019)
John Doyle
John Doyle Senior Defined Contribution Specialist New York office 33 years of experience (as of 12/31/2019)

Tips for a Successful Re-enrollment

  1. Clarify the intent.
    Refer to the process as a “reconfirmation of investments” or “selection confirmation” so participants understand the goal.
  2. Announce early and repeat often.
    Announce the event 60 to 90 days in advance and explain the benefits with on-site meetings.
  3. Manage the contact list.
    Verify current addresses, especially for former employees and beneficiaries. Have a process in place to track undeliverable mail.
  4. Go beyond emails and signs.
    Use newsletters, texts and even a confirming telephone call as the re-enrollment period nears its end.
  5. Tell participants they have choices.
    Selections can and should be revisited regularly, and participants should consider their nonplan assets as well.
  6. Consider making other plan changes at the same time.
    Implement other plan improvements, like updating the investment menu, while you have participants’ attention.

“Re-enrollment into prudently selected TDFs likely will improve participant outcomes and should not increase fiduciary risk if done properly. In fact, it may reduce overall fiduciary risk because sponsors will get QDIA safe-harbor protection for a larger portion of the plan participant pool.

“Sponsors should follow the DOL procedures for QDIA selections, however, and give participants notice and an opportunity to opt out. Making sure the participants get the QDIA and reinvestment notice is critical and helps reduce liability.

“While some sponsors may be reluctant to override the choices participants have made, they should ask themselves if participants have made thoughtful choices or are just riding along on their own inertia.

“The goal is improving participant retirement outcomes and that should be the focus. Obviously, it has to be done in a prudent manner.”

— R. Bradford Huss, ERISA Attorney Director, Trucker Huss


Weigh Participant and Fiduciary Concerns Against Plan Objectives

While some sponsors may wonder how participants will respond, in our experience, they tend to appreciate the help.

  • TDFs are a convenient option.
    Many participants prefer TDFs because of the diversification and automatic rebalancing they provide.
  • Participants can still make changes.
    Participants retain the ability to change their selections in the future.
  • Fiduciary protection may be expanded.
    Default investments in QDIAs are covered by an ERISA safe harbor.
  • Popular assets can be included.
    Plan fiduciaries often assume that stable value and company stock holdings need to be excluded from a re-enrollment, but both may be able to be included, with additional planning.2
  • There is no wrong time.
    Because markets rise and fall without warning, plan fiduciaries are not expected to try to time a re-enrollment based on market events.

2 Consider, for example, that the use of company stock may be a settlor function, requiring approval from corporate officers, and that stable value may be subject to a 12-month put.

Re-enrollment in Action

The charts below demonstrate how re-enrollment for a hypothetical plan can help participants to become better allocated. In this example, participant allocations vary greatly before re-enrollment. During re-enrollment, however, most participants elected or defaulted into the QDIA.

Before re-enrollment Level of equity as a percent of total assets

After re-enrollment Level of equity as a percent of total assets


Sponsors are committed to looking out for the best interests of participants. Re-enrollments are an expression of that commitment, since they can help participants positively improve their financial security in retirement.

For more information on how we can help you plan a successful re-enrollment, contact your American Funds representative or call us at (800) 421-9900.

“Plan sponsors need to realize that they can impact participants’ retirement prospects for the better. If they can, they should.”

— Toni Brown, CFA

“Fiduciaries who are hesitant about conducting a re-enrollment should recognize participants are not forced into an unwanted investment selection. They can choose to opt out long before any change occurs.”

— John Doyle

Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.

Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing. 

Statements attributed to an individual represent the opinions of that individual as of the date published and do not necessarily reflect the opinions of Capital Group or its affiliates. This information is intended to highlight issues and should not be considered advice, an endorsement or a recommendation. 

This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.