Technology & Innovation
5 technology trends to watch in a post-COVID world
Brad Olalde
Senior Product Specialist
Steven Sperry
Investment Product Manager

Several trends in technology have accelerated as both corporations and consumers adapt to a new world in the wake of the COVID-19 pandemic. We discuss five trends that our analysts are watching closely.

1. Subscription model is becoming the norm as cloud computing spreads

Cloud computing has become increasingly widespread in recent years. One of the byproducts of the shift to the cloud is that software has matured from a one-size-fits-all product released in cycles, into a cloud-based, customized, continuously evolving set of solutions that companies monetize through subscription-based models. That has allowed developers to design products that are a better fit for clients, build a stable subscriber base, and increase efficiency and productivity. For the software providers, this translates into a recurring revenue stream that is more stable than the lumpiness of capital expenditure cycles that happened every few years.

The fastest growing form of cloud computing is Infrastructure as a Service (IaaS), which refers to cloud-based resources that help establishments build and manage servers, networks, operating systems and data storage. The popularity of IaaS stems from organizations’ ability to administer their software requirements and infrastructure as they expand. Better yet, it allows companies to manage their hardware needs without hosting any of the infrastructure.

The other rapidly growing area is Software as a Service (SaaS). SaaS denotes cloud-based software that is hosted online by a software provider, is available for purchase via a subscription-based model and delivered through the internet. SaaS is the most common cloud service and is often accessible through convenient online platforms that allow employees and companies easy access to productivity-enhancing tools. The largest providers of cloud computing — Amazon’s Amazon Web Services (AWS), Microsoft’s Azure, and Google’s Cloud Platform — are well-known. Cloud computing was not the core business of any of these three firms, but their growth in this area has been hugely accretive to their stock price and is likely to remain a growth driver.

Meanwhile, Adobe, an industry leader in digital marketing solutions through its Creative Cloud, is another interesting case study on the evolution of Software as a Service. The company was able to reduce the cyclicality of its revenues (previously tied to volatile marketing budgets) by adopting a subscription/cloud model for its creative software services such as Photoshop and Illustrator. And what Adobe is for creative, Autodesk is for architecture, construction and industrial design firms. Autodesk’s transition to a subscription model should benefit the firm in the long term, as it continues to provide software solutions for the industries it serves.

A line chart displaying the trend in the composition of IT budgets from 2008 through 2019. It shows that IT services remained at a stable percentage of IT budgets through the period, while hardware/products and internal services declined and software increased. In 2008, hardware/products made up 38% of IT budgets, while IT services made up 28%, internal services represented 24% and software accounted for 11%. In the remaining years, the breakdown was as follows. In 2009, hardware/products 37%, IT services 27%, internal services 24% and software 11%. In 2010, hardware/products 38%, IT services 27%, internal services 23% and software 12%. In 2011, hardware/products 36%, IT services 29%, internal services 22% and software 14%. In 2012, hardware/products 36%, IT services 29%, internal services 21% and software 14%. In 2013, hardware/products 35%, IT services 29%, internal services 21% and software 15%. In 2014, hardware/products 37%, IT services 28%, internal services 20% and software 15%. In 2015, hardware/products 37%, IT services 27%, internal services 20% and software 16%. In 2016, hardware/products 36%, IT services 27%, internal services 20% and software 17%. In 2017, hardware/products 35%, IT services 28%, internal services 20% and software 18%. In 2018, hardware/products 33%, IT services 29%, internal services 19% and software 19%. In 2019, hardware/products 31%, IT services 29%, internal services 19% and software 21%. Sources: FactSet, Gartner. As of December 31, 2019.

In the human resources and payroll space, Workday is changing how HR and human capital are managed within an enterprise through cloud-based software solutions for finances, payroll, time management and recruiting. Companies like RingCentral provide cloud-based communication services, allowing enterprises to move all their voice and video interactions onto one digital platform.

Fintech and e-commerce are other areas ripe for cloud computing — a trend that has benefited Shopify. The company provides tools to create e-commerce stores with services for everything from website design, marketing and shipping, as well as payment processing and merchant solutions. This allows even the smallest of sellers to move their businesses online and possibly thrive in the era of physical distancing.

You've discovered one of Capital Group's 10 investment themes for 2022

2. Digitization of entertainment: Streaming and gaming lead the way

Online entertainment, which accelerated amid the global COVID-19 lockdowns, is expected to remain high as viewer habits become more permanent. Netflix added more than 26 million new subscribers in the first half of 2020, bringing the global total to over 193 million. The firm also spent more than $15 billion on content in 2019, placing it third among studios/streaming providers. A projected growth rate of more than 10% in spending in 2020 (likely delayed due to COVID-19) means that the company may grow its lead over many streaming and traditional rivals in terms of original content.

The adoption of online gaming also quickened during the lockdowns. Video game companies benefited from accelerated demand similar to what is usually seen during the holidays. Twitch, Amazon’s e-game livestreaming platform, saw 100% year-on-year growth in hours watched in April, to 1.65 billion. That compares favorably to the 2018 NFL season monthly average of 1.6 billion hours watched. Twitch also reached a record number of concurrent viewers (4.3 million).

A chart displaying the trailing 14-day transaction volumes in video games, by number of transactions, between December 4, 2018, and May 31, 2020. It separates the number of transactions in the Fortnite game from the others. The chart shows that the peak in transactions during the COVID-19 pandemic exceeded peaks reached during the holiday seasons in 2018 and 2019. On December 4, 2018, the first day shown in the chart, trailing 14-day transactions totaled 1,473 in Fortnite and 4,831 in other games. During the 2018 holiday season, trailing 14-day transactions peaked at 5,271 in Fortnite on December 31, 2018, and at 8,340 in other games on January 2, 2019. During the 2019 holiday season, trailing 14-day transactions peaked at 2,096 in Fortnite on January 1, 2020, and at 10,367 in other games on January 4, 2020. During the COVID-19 pandemic, trailing 14-day transactions peaked at 2,671 in Fortnite on April 25, 2020 and at 12,155 in other games on April 13, 2020. On May 31, 2020, the last day shown in the chart, trailing 14-day transactions totaled 2,148 in Fortnite and 8,242 in other games. Sources: Bloomberg, Superdata. As of May 31, 2020.

During the lockdowns, gaming purchases reached or exceeded spending levels normally seen during the holiday season.

This strong performance was shared across other gaming platforms. China’s Tencent — the world’s largest gaming company by revenue — reached record daily spending and daily active users (DAU) for its games Honor of Kings and Peacekeeper Elite (approximately 200 million DAU combined) during Chinese New Year. Nintendo saw record Switch console sales in March, while Steam marked a record number of concurrent players (24 million).

Looking at China as a guide to future trends, daily users specific to Tencent declined as people returned to work. Interestingly, however, time spent on gaming has remained higher than levels seen before COVID-19 struck. People who became more financially and emotionally invested in their gaming during the pandemic-related lockdown have continued playing even as physically experiential activities opened back up. There’s also a social element to the games, particularly on mobile devices, that has added to their lasting attractiveness — in and beyond the lockdown period.

Gaming remains one of the least expensive forms of consumer entertainment, with significant potential to capture a greater share of discretionary spending. Moreover, several analysts anticipate that the shift to digital entertainment may improve content holder profitability. However, cloud gaming — which provides access to any game, anywhere, on any device — has emerged as the next major platform in video games, and we continually assess which firms might be the beneficiaries of this shift.

3. Social distancing is accelerating adoption of new technologies in service industries

Social distancing is accelerating the adoption of new technologies, especially in the service industries. Those that were early adopters have been better positioned to weather the periods of lockdown that began in March. A good example is tech-savvy Domino’s Pizza. It was an early adopter of digitization of technologies such as app-based ordering, online tracking, user profiles and voice ordering. The pizza maker’s digital business has grown rapidly and now accounts for about 65% of its orders. The system has been attracting new users that the company can convert into loyalty members. Even traditional fast food companies such as McDonald’s are using delivery platforms such as UberEats and transitioning to an at-home delivery model in addition to their traditional drive-through and restaurant services.

Similarly, in grocery, a nearly $700 billion-a-year industry in the United States, technology and e-commerce companies are changing the landscape through innovative product and service offerings. With Amazon’s purchase of Whole Foods in 2017 and subsequent expansion of grocery delivery to its massive installed base of more than 110 million U.S. Prime members, the e-commerce giant was better positioned for the surge in online grocery demand brought about by the pandemic. Amazon’s online grocery sales in the second quarter of 2020 tripled year over year. While the accelerated pace of the change is largely due to social distancing measures imposed in many cities and states earlier this year, the shift remains a positive trend for what has been one of the most stubbornly brick-and-mortar industries.

Britain’s Ocado also exemplifies innovation in the grocery industry. Originally an online grocery delivery service, Ocado has expanded its expertise in online retail software, robotics, and warehouse management to global partnerships expanding the online and delivery presence for some of the largest global retailers. This involves building specialized customer fulfillment centers based on the company’s automated technology for partners including Kroger in the U.S., Casino in France, and Aeon in Japan, among others. Having invested in technology over the past few years, Ocado was poised to benefit as consumers sped up their adoption of online grocery shopping. The company posted a 40% increase in sales year over year as of the end of May. It also has a waiting list of customers for service in its U.K. homemarket.

4. Low-tech industries are also expanding the use of new technologies

A good example of the expansion of technology in a traditionally low-tech industry is waste management. Route optimization software, automated trucks and robotics are being increasingly used to obtain greater operating and capital efficiencies. The waste industry was historically very low-tech — all you needed was a driver and a truck. Paper maps with routes drawn over them were commonly used. But in the last few years, technology has driven meaningful changes to firms’ operating models — lowering costs and increasing customer touchpoints as well as retaining and capturing incremental revenue.

Some examples of this technology implementation include:

  • Route optimization software: The first order impact is fleet, fuel and driver efficiency. Paired with an onboard camera, it has driven more powerful improvements to the business model: driver accountability, providing time stamps and photos to refute erroneous missed pickup claims, and more efficient swapping of relief drivers.
  • Customer engagement tools and/or apps: By upgrading communication with customers and providing them with seamless billing, the waste sector has improved retention rates, reduced the need for call centers, and created an easier buying experience (similar to changes implemented by the airlines).

5. Automation of factories and supply chains is on the rise

China has long been the predominant manufacturing base for the global economy. However,the combination of rising labor costs over the past decade, trade tensions with the U.S. and heightened travel restrictions due to the pandemic has led some multinationals to examine their supply chain concentration and seek ways to diversify.

As companies build new factories and upgrade existing ones, automation is likely to gain momentum. Japanese automation companies such as Keyence and SMC could be key beneficiaries of this trend, as both have global footprints, strong industry positions and plenty of cash on their balance sheets to help weather a prolonged downturn. Additionally, Keyence has diverse product offerings from sensors, to machine vision, to 3D printing, all of which may help power automation across many different industries. SMC’s global footprint could be an advantage as its customers look to build new factories to diversify their supply chains.


On a long-term basis, COVID-19 has widened the moat for many market leaders with scale, incumbent relationships and strong digital capabilities. But smaller specialized players (such as Zoom and Shopify) have gained prominence as demand for their services has increased. While the spread of COVID-19 has resulted in many companies putting the brakes on IT spending, it has also created a longer-term imperative for enterprises to accelerate their digital transformation efforts.

These transformations are occurring both inside and outside the technology sector. The key trends that we expect to gain momentum even as we return to a more normal post-COVID world are: 1. The shift to cloud computing; 2. The digitization of entertainment and the expansion of online gaming; 3. Adoption of new technologies in service industries; 4. Low-tech industries turning to technology solutions for logistics; and 5. the automation of factories as manufacturing diversifies outside of China.

Brad Olalde is a senior product specialist with seven years of industry experience. He holds a bachelor's degree in finance and international business from Villanova University. 

Steven Sperry is an investment product manager with 12 years of industry experience (as of 12/31/21). He holds a bachelor's degree in global business: financial management from Arizona State University. He is a CFA charterholder.


Don’t miss out

Get the Capital Ideas newsletter in your inbox every other week

Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.

Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.

Statements attributed to an individual represent the opinions of that individual as of the date published and do not necessarily reflect the opinions of Capital Group or its affiliates. This information is intended to highlight issues and should not be considered advice, an endorsement or a recommendation.

All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.

Use of this website is intended for U.S. residents only. Use of this website and materials is also subject to approval by your home office.

American Funds Distributors, Inc.

This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.

Statements attributed to an individual represent the opinions of that individual as of the date published and do not necessarily reflect the opinions of Capital Group or its affiliates. This information is intended to highlight issues and should not be considered advice, an endorsement or a recommendation.