Capital International Asset Management (Canada), Inc. (“CIAM”), part of Capital Group, considers your privacy to be of fundamental importance and has established this policy to maintain the privacy of your information. This privacy statement is designed to help you understand what information we collect, how we use, disclose and safeguard that information collected from you.
What information do we collect and what do we do with it?
We collect information to better serve you.
We may collect and retain certain personal information about you including:
- Your name, contact information, social insurance number, date of birth, your preferred language, your account balance and transaction activity and other information necessary to provide you with fund management services, to keep records, to meet legal and regulatory requirements, to help prevent error and fraud, or to respond to inquiries from your advisor, if you have one.
- Your personal information including your email address may also be used for educational and marketing purposes, including sending invitations to educational events such as webcasts, webinars, and materials related to those events.
We may collect and retain information collected directly from you online:
- The information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality or to provide a more tailored experience across marketing channels. We may also place cookies and similar files on your hard drive, to customize content, help you navigate our site and help us understand how our website is used.
How do we collect information?
Personal information is collected from our interactions with you or your advisor. We might interact with you directly, such as when you call or write us or visit our website, or we might interact with you indirectly, such as through your advisor. We may record your or your advisor’s telephone discussions with our associates and we may monitor live or recorded calls for our mutual protection, to enhance customer service, for training purposes, and to confirm discussions with you or your advisor. No matter how your personal information is collected, we try to ensure its accuracy and completeness. In order to maintain the integrity of your information, please make sure to notify your advisor or us about any changes as soon as possible.
With whom do we share your personal information?
We do not sell any personal information to any third parties. Portions of your personal information may be provided, in strict confidence, to service providers to process account transactions that you request or authorize, to prepare and mail client account statements, other fund-related materials such as unitholder reports or other documents on our behalf. We may also share your information with other Capital Group affiliates, located outside of Canada, including the United States, to perform data storage and processing services for us. In such cases, the information is subject to the laws of Canada and the laws of the service provider’s place of business. In all cases, we require that appropriate controls and protections are in place to protect your personal information. We may also share your information with your advisor, other financial institutions, distribution firms and government organizations. Personal information may need to be disclosed to third parties to meet legal or regulatory obligations.
Subject to an agreement including certain terms and conditions of use, your advisor may access your personal information electronically, including through a secure website to service your account(s). Such agreements between your advisor and us are designed to ensure appropriate controls and protections are in place to protect your personal information.
We may, from time to time, disclose personal information to service providers located outside of Canada, specifically the United States, Europe and India who provide account-related services to us. Certain portions of information disclosed may also be used for data mining purposes to provide business insights and value, to enrich your profile and to help us serve you better. Such service providers are bound by, and information may be disclosed in accordance with, the laws of the jurisdiction in which the service provider is located.
We may occasionally disclose personal information to research companies that help us conduct unitholder surveys to assess and enhance our financial services. We require that these service providers protect your information and use it only for limited purposes. Note that in each case where information is shared with third parties, they are not permitted to use the information for any purpose other than to assist our servicing of your account(s), or as permitted by law.
How do we obtain your consent?
When you agree to use our services, our website or submit personal information to us, either directly or through your financial advisor, you are consenting to our collection from, verification with, and communication to, any third party for the purposes described above. You also consent to the collection, use, disclosure and processing of your information by Capital Group’s agents and service providers for the purposes set out in this statement.
The information may be collected directly in several ways including through our application forms, in which case you will formally indicate your consent for us to collect and use the personal information. The information may also be provided by your financial advisor, in which case, your consent is implicitly provided to us to collect and use the information. At the time of initial collection of your personal information by your financial advisor, you will have provided consent to your advisor to disclose your personal information.
How do we protect your personal information?
We have always considered the protection of sensitive information to be a foundation of customer trust and a sound business practice. Within Capital Group and among our service providers, access to your nonpublic personal information is restricted to authorized employees who need it to provide products and services to you. We maintain and administer physical, electronic and procedural safeguards that comply with legal and regulatory requirements to guard your personal information.
We also use a variety of protections to maintain the security of your online session. For example, we make extensive use of firewall barriers, encryption techniques and authentication procedures.
Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time. There are inherent limitations due in part to the ever-changing nature of technology and cybersecurity attacks tactics. A data breach may result in the disclosure of sensitive information or risk of theft of identity and/or assets.
What privacy rights do you have?
You may request access to your personal information and question its accuracy and completeness. We will respond to your request within 30 days of receiving it. In certain circumstances we may not be able to provide you with access to specific pieces of information.
You may withdraw all or part of your consent for us to use your personal information within certain legal restrictions and reasonable notice. However, in certain circumstances withdrawal of your consent may affect our ability to administer your account(s).
You may request to do either of the above by contacting us using the contact information set forth below.
Cookies and similar technologies
Our cookies and web beacons help us to collect information about visitors to our website, including date and time of visits, pages viewed, links clicked, amount of time spent on our website, or general information about the device used to access the site. Our cookies are also used to personalize your experience, such as remembering your online preferences.
These beacons do not carry any information that could directly identify you. The information stored by these cookies may be combined with additional information that we have collected about you, including where applicable, personal details.
You can refuse or delete cookies. Most browsers automatically accept cookies but you can usually modify your browser setting to decline cookies. Web browsers and mobile devices offer their own settings to manage cookies. If you wish to block the cookies from our website, please visit the “settings” features of your mobile device, or browser and follow the instructions.
If you refuse a cookie when on our website, or if you delete cookies, you may experience some inconvenience in your use of our website. For example, you may not be able to sign in and access your account, or we may not be able to recognize you, your device or your online preferences.
How do you contact us about privacy?
We welcome inquiries or comments about your privacy. If you are an investor or advisor send us an e-mail from the "Contact us" button on our website capitalgroup.com/ca or call (888) 421-5111.
If you are not satisfied with the results of your e-mail or phone call, contact our Chief Privacy Officer by mail (Attention Chief Privacy Officer, Capital International Asset Management, 181 Bay Street, Suite 3730, Toronto, Ontario, M5J 2T3).
Will we change this privacy statement?
This privacy statement is reviewed periodically and will be updated as necessary to reflect any changes. Changes to the privacy statement become effective upon posting. We encourage you to periodically review the privacy statement to be informed of any changes.
We take precautions to protect your personal information. When you submit sensitive information to our website, your information is protected both online and offline.
Each time you are using our website, you represent that you are over age of 18, and acknowledge that you have read, understood, and agreed to the terms herein and will follow all applicable laws and regulations.
Personal information privacy
Please review our privacy statement to ensure that you understand how we collect, use and disclose information about you. Our use of your personal information is subject to the terms of our privacy statement. It is understood that, by accessing our website at any time, you agree to accept the privacy statement as it appears at that time.
Capital Group may collect information you provide by interacting with us via social media, such as email address, company, job title, industry, opinions, or usernames. Any content you post on these social platforms, may also be subject to different privacy policies from the ones described here. You should read the privacy statements of these social platforms to better understand your rights.
Occasionally, we will conduct surveys regarding our website or other products or services. The information you provide will be collectively used for analytical purposes, and individual responses will not be tracked.
This website may contain hyperlinks, or links to other sites. Website linked from this site may have different privacy policies and security practices from the ones described here. You should read the privacy statements of other websites that you visit from this site. CIAM does not endorse and is not responsible for the content or accuracy of any other website or sponsoring organization.
The use of the website and all related matters are governed solely by the laws of the Province of Ontario, Canada and applicable federal laws of Canada. Any dispute between CIAM and you connected with or relating to the website or any related matters must be resolved before the Courts of the Province of Ontario sitting in the City of Toronto, and you hereby irrevocably consent and submit to the original and exclusive jurisdiction of those Courts in respect of any such dispute or matter.
CIAM reserves the right to modify these terms at any time without notice. We encourage you to visit our website from time to time to access the most up-to-date version of these terms.
LinkedIn is owned by a third party unaffiliated with Capital International Asset Management (Canada), Inc. “(CIAM”), an affiliate of Capital Group or its subsidiaries. This site is governed by LinkedIn’s User Agreement and privacy policies. We encourage you to follow us on this and other social media channels and to read our terms as set out below.
- Shares and likes of fan posts are not an endorsement by Capital Group and do not represent the views of our organization.
- Opinions, statements or views expressed by Capital Group are subject to change and should not be taken as investment advice or recommendations. The use of the “follow” function is not intended to constitute an endorsement or testimonial of the account followed. Additionally, follows, replies or links to third-party content do not constitute an endorsement by Capital Group of an individual or entity.
- Capital Group reserves the right to block any follower who posts or links content that we deem inappropriate or offensive or constitutes a testimonial, advice, recommendation, or advertisement for securities, products or services, or is promotional in nature. We also reserve the right to block followers whose LinkedIn pages contain offensive or inappropriate content or serve as promotional sites.
- While we encourage you to connect with us, please refrain from posting anything personal or account-related. Our service centre at (866) 805-8407 can answer account-related questions and is available Monday through Friday between 9:00 a.m. and 7:00 p.m. Eastern Time (except on holidays).
Capital International Asset Management (Canada), Inc. (CIAM) is committed to meeting its current and ongoing obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the AODA accessibility standards as well as the Ontario Human Rights Code respecting accessibility and no discrimination based on physical or mental disabilities. CIAM is committed to excellence in serving all clients including people with disabilities. Our Accessibility Policy and Accessible Client Service Policy can be found here. If you wish to provide feedback on the services we provide to people with disabilities, you can call (888) 421-7979.
Questions or comments about your investments in the Capital Group funds should be directed to your financial advisor.
All Capital Group trademarks are owned by The Capital Group Companies, Inc. or an affiliated company in Canada, the U.S. and other countries. All other company names mentioned are the property of their respective companies. This LinkedIn account should not be considered a solicitation or offering of any investment product or service to investors.