The security of your personal information is critically important to us. That’s why we have a robust security program and infrastructure, including a team of cybersecurity and risk management professionals, to help monitor and protect your personal information 24/7.
We review each report of unauthorized access thoroughly, and file appropriate notices with law enforcement agencies. See Report Fraud or Suspicious Email for more information.
We use a variety of controls to detect and prevent unauthorized access to our network and sensitive information. Our cybersecurity response program fulfills the requirements of federal and state laws and includes appropriate notifications to investors and financial professionals when warranted.
Our security program also features safeguards for your account. To help keep your information safe, we:
Security is a joint effort. Here are some steps you can take to help protect your sensitive information.
Customize your password and do not share it. You are responsible for protecting your account information. Don’t share usernames, account numbers, passwords or answers to security questions; this information could be used to access your account inappropriately. Be wary of unsolicited requests for your personal information online, by email or by phone. Inquiries may seem innocent, but they could be part of a complex fraudulent scheme. American Funds will never ask for your password in an email.
Create smart passwords and usernames. Make your password and username hard for others to guess by using a combination of letters, numbers and symbols that are meaningful only to you. Avoid using the same password and username for multiple websites, particularly financial websites, and be sure to change your password often.
If you want to change your existing username or password, log in and click on My Profile.
Keep your email address up to date. If you’ve set up online access to your account, sending you an email is the fastest way for us to inform you if a change to your personal information (Security Notification).
1. Contact us
Call us at (877) 872-5159 immediately in the event of fraudulent activity. We’ll take the appropriate steps to monitor your American Funds accounts.
2. Contact a consumer credit company
We recommend that you place a fraud alert on your accounts by contacting one of the following three consumer credit companies:
Please note: You only need to inform one consumer credit company since it’s required by law that they share your fraud alert request with the other two.
3. Review your credit report
Once you’ve requested a fraud alert, you’re entitled to free copies of your credit report. Review them for suspicious activity and inaccuracies. If you find unauthorized accounts or charges, take the appropriate steps to get them corrected.
We’ll never ask for your account information, including your password, via email. If you suspect that you’ve received a fraudulent email, please forward it to us at firstname.lastname@example.org. Do not click on any links in the email.
If you’re uncomfortable forwarding suspicious email, you may also call us at (877) 872-5159. Please be sure to write down the title of the email you received, along with the sender’s name or address and the file names of any attachments.
Phishing is the most widely known form of fraud. It typically involves someone sending an email that appears to be legitimate from a reputable source. It may contain real information, including a company logo and branding, or even personal information gleaned from your social networking site. These emails then urge you to take action — e.g., select a link, open an attachment or respond to a message.
There are two primary types of phishing: broad phishing, where the attacker casts a wide net and hopes to “hook” one or more victims, and spear phishing, where the attacker carefully researches their victims using publicly available information in order to make the message appear more legitimate.
Phishing attempts typically:
Phishing attacks may also occur over the phone.
Malware includes spyware, viruses and other types of malicious software that are installed on your computer, smartphone and other devices without your authorization. Malware typically collects information about you — the passwords you use, the websites you visit — simply by watching you type or surf the Web. Malware may also take over your computer for nefarious purposes such as sending email you didn’t write or spreading computer viruses.
Malware is typically installed through:
Computers with malware may:
If you suspect your computer has been infected with malware, take the necessary steps to remove the unwanted software from your computer.
Identity theft involves the impersonation of an individual through the fraudulent use of his or her personal and account information — e.g., driver’s license, Social Security number, bank account and other numbers, as well as usernames and passwords.
Identity thieves obtain information in a number of ways:
More information on identify theft and protecting your identity can be found at these websites:
Learn more about fraud and how you can spot it at OnGuardOnline.gov.
Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
Use of this website is intended for U.S. residents only. Use of this website and materials is also subject to approval by your home office.
American Funds Distributors, Inc.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.