Contact Us

By phone: (800) 421-4225, ext. 39

8:00 a.m. to 7:00 p.m. ET, Monday through Friday

Please be ready to provide your Plan ID, which is listed on the My Plans page.

Outside the U.S.

If you are outside of the U.S., contact your operator to call us collect:

+1 (757) 670-4900, 8:00 a.m. to 5:00 p.m. ET, Monday through Friday

+1 (949) 975-5000, 10:00 a.m. to 7:00 p.m. ET, Monday through Friday

By mail:

Indiana Service Center Virginia Service Center
For residents of: AK, AZ, CA, CO, HI, IA, ID, IL, IN, KY, MI, MN, MT, ND, NE, NV, OH, OR, SD, UT, WA, WI, WY and all locations outside the United States. For residents of: AL, AR, CT, DC, DE, FL, GA, KS, LA, MA, MD, ME, MO, MS, NC, NH, NJ, NM, NY, OK, PA, RI, SC, TN, TX, VA, VT and WV.
Map of contiguous United States served by the Indiana service center Map of contiguous United States served by the Virginia service center
AMERICAN FUNDS SERVICE COMPANY
P.O. Box 6007
Indianapolis, IN 46206-6007
AMERICAN FUNDS SERVICE COMPANY
P.O. Box 2280
Norfolk, VA 23501-2280
CAPITAL BANK AND TRUST COMPANY
P.O. Box 6164
Indianapolis, IN 46206-6164
CAPITAL BANK AND TRUST COMPANY
P.O. Box 2560
Norfolk, VA 23501-2560
COLLEGEAMERICA®
P.O. Box 6273
Indianapolis, IN 46206-6273
COLLEGEAMERICA®
P.O. Box 2713
Norfolk, VA 23501-2713
OVERNIGHT MAIL ADDRESS
12711 N. Meridian St.
Carmel, IN 46032-9181
OVERNIGHT MAIL ADDRESS
5300 Robin Hood Rd.
Norfolk, VA 23513-2430

Who are you ?

RETIREMENT PLAN INVESTOR

Use your plan ID (available on your account statement) to determine which employer-sponsored retirement plan website to use:

IF YOUR PLAN ID BEGINS WITH IRK, BRK, 1 OR 2

IF YOUR PLAN ID BEGINS WITH IRK, BRK, 34 OR 135

Visit capitalgroup.com/retirement/participant/ Visit capitalgroup.com/retirement/pp/participant

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