Feb 12, 2021

Our 2021 pandemic response

You can count on our support

These times, like no other we have experienced in our lifetimes, have taken a toll on all of us. We all feel pressure because there is still uncertainty in the world. The coronavirus (COVID-19) pandemic has upended our plans — financial and otherwise — but we’re in this together.

Over the past several months, you’ve probably been spending or saving differently. You may have questions, face financial hardships or need information quickly. We understand and can help.

Get in touch with your financial professional

We encourage you to get in touch with your financial professional, who can help navigate the current environment while maintaining focus on your long-term goals. If you’re coping with financial stress, ask them for guidance on what actions you should consider. You can find your financial professional’s contact information on your account statements or your online account portfolio page.

Seek support from our service centers and website

From the start of the pandemic to today, we have worked to minimize business disruptions and kept our service centers open. We’ve adapted and continue to be available, even as our associates face many of the same life challenges that you do.

Despite our very best efforts, there may be times when there’s an increase in calls, and you may experience longer than average wait times when contacting our service centers. We encourage you to take advantage of the online resources and self-service options on our website. Thanks for your patience and understanding.

Access your account online — 24/7

When you log in to your account on our website, you can:

  • Check your account balance
  • Link your bank account to add money to your account
  • Process withdrawals
  • Purchase, sell and exchange shares
  • View and download statements and tax forms
  • Send us forms and documents

If you haven’t logged in to your account before, you’ll just need your account number — found on any quarterly statement — and the last 4 digits of the primary account holder’s Social Security number. Refer to our log in help for more information.

On our website, you can also find forms and fund details as well as access information about how to:


Connect with us

You can contact us at (800) 421-4225, Monday through Friday from 8 a.m. to 7 p.m. ET, or during off-peak times when call volumes are typically lower:

  • Tuesday through Friday after 4 p.m. or Mondays after 5 p.m. ET
  • Monday through Friday from 9:30 a.m. to 11:30 a.m. ET

Stay informed on the financial markets

There are many things you can do to maintain or regain financial wellness during these times. Review these resources for information and support.

Investment insights


Capital Group’s investment process and strategies for market fluctuations


Building your support team


Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.

Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.

All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.

Use of this website is intended for U.S. residents only.

American Funds Distributors, Inc., member FINRA.

This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.