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INSTITUTIONS
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RETIREMENT PLAN INVESTOR
Use your plan ID (available on your account statement) to determine which employer-sponsored retirement plan website to use:
IF YOUR PLAN ID BEGINS WITH IRK, BRK, 1 OR 2
Visit americanfunds.com/retire
IF YOUR PLAN ID BEGINS WITH 34 OR 135
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DEFINED CONTRIBUTION FOCUS FUNDS
EMPLOYER-SPONSORED PLANS
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CLIENT ACCOUNT SUPPORT
Announcements
January 4, 2022
An update on our hold times
December and January are very high call volume months for our service centers, causing hold times to be longer than other times of the year. In addition to seasonal increases, there are other factors resulting from the prolonged pandemic adding to the strain on the current service experience.
The current hold times do not meet our own or our financial professionals’ standards. We remain committed to ensuring we're providing high quality, consistent service, and recognize this is a significant inconvenience. We’re actively working to address your concerns by:
- Working in an “all hands on deck” environment
- Continuing to aggressively hire new associates, which includes managing the challenges of the current labor market
- Adjusting our resources and associates’ schedules to align with work volumes to ensure we’re staffed as appropriately as possible
During this time, when possible, we encourage you to:
- Place calls to us outside of peak hours (1:00 p.m. to 3:00 p.m. ET)
- Not wait until market close is nearing to call in transactions
- Use the American Funds advisor website or DST Vision (subject to approval from your home office)
While we are diligently working to improve the current service experience, there may be times you experience longer than normal hold times throughout tax season. The associates in our service centers are working tirelessly to deliver quality, timely service during this time. Thank you for all you do on behalf of your clients and for your patience and flexibility.
Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
Use of this website is intended for U.S. residents only.
American Funds Distributors, Inc., member FINRA.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.