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INSTITUTIONS
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RETIREMENT PLAN INVESTOR
Use your plan ID (available on your account statement) to determine which employer-sponsored retirement plan website to use:
IF YOUR PLAN ID BEGINS WITH IRK, BRK, 1, 2 OR 754
Visit americanfunds.com/retire
IF YOUR PLAN ID BEGINS WITH 34 OR 135
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DEFINED CONTRIBUTION FOCUS FUNDS
EMPLOYER-SPONSORED PLANS
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CLIENT ACCOUNT SUPPORT
Announcements
January 31, 2022
An update on our hold times
January through April (tax season) are very high-call volume months for our service centers, causing hold times to be longer than during other times of the year. In addition to seasonal increases, there are other factors resulting from the prolonged pandemic adding to the strain on the current service experience.
Our current hold times do not meet our own or your standards. We remain committed to ensuring we're providing high-quality, consistent service, and recognize this is a significant inconvenience. We’re actively working to address your concerns and feedback by:
- Working in an “all hands on deck” environment
- Continuing to aggressively hire new associates, which includes managing the challenges of the current labor market
- Updating our phone system to provide you with an estimated wait time
- Adding additional features to our phone system and website in the near future
During this time, when possible, we encourage you to:
- Use the American Funds advisor website or DST Vision to complete transactions and account updates (subject to approval from your home office)
- Use our online submission tool to submit requests instead of calling
- Avoid delays in transactions by placing calls to us outside of peak hours (1:00 p.m. to 3:00 p.m. ET)
While we are diligently working to improve the current service experience, there may be times you experience longer than normal hold times throughout tax season. The associates in our service centers are working tirelessly to deliver quality, timely service during this time. Thank you for all you do on behalf of your clients and for your patience and understanding.
Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
Use of this website is intended for U.S. residents only. Use of this website and materials is also subject to approval by your home office.
American Funds Distributors, Inc., member FINRA.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.